For many years, emotional intelligence has been the exclusive sphere of charismatic leaders and select professions. Not anymore. According to our research, this multi-faceted set of interpersonal skills has become extremely useful throughout workplaces and industries where it can quickly increase trust, innovation, and the bottom line. In fact, organisations that become emotionally smarter across every level aren’t just creating a more pleasant work environment; they’re outperforming their peers by many, many times. This creates an obvious new mandate: Champion the ability to perceive and control emotions, and then shift it from a specialized executive prowess into a general expectation for all employees.

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